Non-Maltreatment Complaints

If your complaint does not involve maltreatment, it may be submitted directly to EMSA.

• Complete the EMSA Complaints Formand submit it to discipline@emsadistrict.com.
• Once the complaint is received, EMSA will provide a response to the complainant within 30–45 days.

If you are not satisfied with the outcome of the complaint, it can be appealed to Ontario Soccer. 

The rights of appeal information will accompany the complaint response.

Maltreatment Complaints

If your complaint involves maltreatment, it must be submitted through Ontario Soccer’s third-party complaints administrator.

Ontario Soccer has partnered with ALIAS Solutions to offer a Safe Sport reporting service. This service allows individuals to report improper conduct through ALIAS’ web- and phone-based reporting system and ensures that Safe Sport (maltreatment) reports are managed independently through ALIAS’ third-party case management process.

How It Works

ALIAS follows the Code of Conduct and Ethics outlined in Ontario Soccer Policies (Appendix B1).

1.     Submit a Report

o   Access the “Report a Complaint” link on EMSA’s main page or the graphic below, or

o   Call 1-833-834-0614

2.     After Submission

o   ALIAS reviews the report and determines next steps in accordance with Ontario Soccer Policies (Appendix B1)

o   ALIAS manages the case and engages external parties as required

o   All cases are handled with the highest level of confidentiality, care, and compassion

If EMSA receives a complaint from ALIAS for handling, the complainant can expect a response within 30–45 days from the date the complaint is provided to EMSA by ALIAS.