Complaints

Ontario Soccer has partnered with ALIAS Solutions to offer a safe sport reporting service.

This independent service allows individuals to report improper conduct through the ALIAS reporting mechanism (web and phone) and ensures that safe sport (maltreatment) reports are managed independently through ALIAS’ independent third-party case management.

How it Works:

ALIAS follows the framework of the Code of Conduct and Ethics available in the Ontario Soccer Policies (Appendix B1),

  1. To report a complaint, access the ALIAS’ “Report A Complaint” link found on the graphic below or on EMSA's main page or call 1-833-834—0614
  2. Once an individual submits a report:
    • ALIAS’ team receives the report and determines the steps to resolution based on Ontario Soccer Policies (Appendix B1)
    • ALIAS manages the case and involves external parties when needed
    • Cases are handled with the utmost confidentiality and compassion


If EMSA receives a complaint back from ALIAS for handling, the complainant can expect a response within 30 days from when ALIAS provided the complaint to EMSA.